Terms and Conditions
​Please read the information carefully before placing any orders on this site. By placing an order with us you are agreeing to the terms and condition listed below

Ordering by Phone
If you would rather talk to us here at Bridal Pieces and order your items over the phone, please give us a ring on 01606 333227. We would prefer not to hold credit card information so we will produce a Paypal invoice for you, once the invoice has been paid we can process the order and let you know approximate dispatch dates.

Shoes
​Whilst we realise buying shoes can be a tricky business, and different styles and heel heights need to be tried, we would politely ask customers to limit shoe orders to 2 pairs per order.

Payment methods.
​We do not keep customers debit/credit card details here at Bridal Pieces. Our secure payment are provided by Stripe, or payment can be made by Paypal. 

Shipping and Delivery

• ​We offer free UK delivery by Royal Mail 2nd class for orders up to £130.00. Orders totaling over £130.00 will be charged at £4.95 for Royal Mail 2nd class.
• Royal mail 1st class delivery is available at check out at a cost of £4.95 per order
• For items required in a hurry, or for a specific date, we can offer an express delivery at £9.95. Please contact us directly before you place you order to check stock levels or availability of the item(s) required.
• ​We hold some items in stock and dispatch immediately​. Items not in stock, delivery times will vary across the ranges and a delivery guide is usually found next to the product description.
• ​We will notify you of an approximate dispatch date within 2 days of receiving your order
• HOWEVER, PLEASE ALLOW APPROX 14 WORKING DAYS FOR DELIVERY.
• Many of our products are shipped from Europe and as such can be delayed for a number of reasons, customs, transport, weather. Unfortunately, this is out of our control, but we will notify you of any significant delays.
• Out of stock items or items that may be delayed significantly will be notified to the buyer and placed on back order or a full refund offered. We receive weekly stock deliveries so even if Out of Stock there should only be a short delay.
• ​EU customers - the above applies for EU customers, we will send your parcel By Royal Mail and or Parcel Force at a standard cost of £19.95. Unfortunately, we can not offer an express delivery to the EU.

Returns

• ​Returns and exchanges will be accepted for ALL items except earrings and jewellery sets (that include earrings), all of the secret weapon ranges, panties, shorts and thongs.
• Please notify us within 14 days if you wish to return items, a returns note and postage label will be sent via email to enclose with the item
• We offer FREE UK return postage for goods to the value of £130.00 (we will pay for the return postage or courier), but items will have to be taken to a Collect Plus, Hermes, UPS drop off point or Post Office. Your returns email/label will specify which carrier we will be using. EU returns are at the customers expense.
• Goods over the value of £130.00 will need to be returned at your own expense.
• A full refund (excluding initial delivery charge, if one was applied) will be given providing the items are returned unworn, unused or unopened, free of smells, marks, stains, tears and in the case of tiaras and hair accessories, hairspray. All labelling and packaging must be intact. 
• Please ensure returned items are received by us within 7 days of notifying us of intention to return.
• A returns note will be attached to your returns email, please ensure this is filled out and enclosed in your parcel, so that we can identify you and process your refund.
• When an order has been sent in time for a specific 'Wear Date', the items will NOT be refunded if we are notified of return AFTER the wear date
• Refunds will be processed and issued within 7 days.
• Exchanges will be sent out once the original goods have been received with us unless another new order is made.