Terms and Conditions
​Please read the information carefully before placing any orders on this site. By placing an order with us you are agreeing to the terms and condition listed below

Ordering by Phone
If you would rather talk to us here at Bridal Pieces and order your items over the phone, please give Maria a ring on 07825958459. We would prefer not to hold credit card information so we will produce a Paypal invoice for you, once the invoice has been paid we can process the order and let you know approximate dispatch dates.

Shoes
​Whilst we realise buying shoes can be a tricky business, and different styles and heel heights need to be tried, we would politely ask customers to limit shoe orders to 2 pairs per order.

Payment methods.
​We do not keep customers debit/credit card details here at Bridal Pieces. Our secure payment are provided by Stripe, or payment can be made via Paypal. 

Shipping and Delivery

• *From 02/02/2021 our shipping rates have changed*
• Items will be shipped by Hermes, and should take 3-4 days max to get to you after they have been shipped. You will receive a tracking number and an email when your parcel is out for delivery. Due to delays of our shipments coming into the UK from our suppliers in Europe, we are currently operating with only one standard shipping service.
• If you require you items for a specific date or it's need before our standard 14 day delivery please drop us an email once you have placed the order and we will prioritise your delivery.
• Shipping is free for orders with a value of over £150 
• Please be aware however that only IN STOCK items will be sent out immediately. We have some items that we can ship to you in 3 - 5 days. Other items may be up to 14 working days​.
• ​We will notify you of an approximate dispatch date within 4 days of receiving your order for all non IN STOCK items
• HOWEVER, PLEASE ALLOW APPROX 14 WORKING DAYS FOR DELIVERY.
• Many of our products are shipped from Europe and as such can be delayed for a number of reasons, customs, transport, weather. Unfortunately, this is out of our control, but we will notify you of any significant delays.
• Out of stock items or items that may be delayed significantly will be notified to the buyer and placed on back order or a full refund offered. We receive weekly stock deliveries so even if Out of Stock there should only be a short delay.

Returns

• ​Returns and exchanges will be accepted for ALL items except earrings and jewellery sets (that include earrings), all of the secret weapon ranges, panties, shorts and thongs.
• Please notify us within 14 days if you wish to return items, we will issue a returns number to enter on the returns slip enclosed with your delivery.
• From January 1st 2020, returns are at the customers expense. Please use the address label provided.
• A full refund (excluding initial delivery charge, if one was applied) will be given providing the items are returned unworn, unused or unopened, free of smells, marks, stains, tears and in the case of tiaras and hair accessories, hairspray. All labeling and packaging must be intact. 
• Please ensure returned items are received by us within 7 days of notifying us of intention to return.​
• When an order has been sent in time for a specific 'Wear Date', the items will NOT be refunded if we are notified of return AFTER the wear date
• Refunds will be processed and issued within 7 days.
• Exchanges will be sent out once the original goods have been received with us unless another new order is made.